FAQs

Cancellation Policy

Cancellations can be made up until 9:00 AM (Eastern Time) the day following the order placement.

If you wish to cancel your order, please contact us before 9:00 AM the next day by info@mapleleafwoodshop.ca. Any cancellation requests received after this time may not be accommodated.

Return Policy

We do not accept returns or exchanges. If you encounter any issues with your order, such as damage during shipping or discrepancies with the product received, please contact us immediately. We are committed to resolving any problems swiftly and to your satisfaction.

Shipping

Shipping Method:

  • We ship from Ottawa, Ontario to worldwide with Canada Post and UPS.

Shipping Rates:

  • Shipping rates are calculated based on the weight, dimensions, and destination of the package. You can view the shipping cost for your order during the checkout process.

Estimated Delivery Time:

  • Delivery times vary depending on the shipping method selected and the destination of the package. Generally, domestic orders within Canada are delivered within 2-7 business days, while international orders may take 5-15 business days to arrive.

Customs Duties and Brokerage Fees:

  • Please note that any customs duties, taxes, or brokerage fees incurred during international shipping are the sole responsibility of the customer. These fees are not included in the shipping charges and may be collected by customs authorities upon delivery of the package.

Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the status of your package and estimate its arrival time.

Lost or Damaged Shipments:

  • In the rare event that your shipment is lost or damaged during transit, please contact us immediately. We will work with the carrier to initiate an investigation and resolve the issue as quickly as possible.

Local Pickup (Ottawa)

We offer local pickup in Barrhaven, Ottawa, Ontario, Canada. You can choose the "Pick up" method during checkout.

Please note that our location is in a residential area near Barrhaven Costco. Exact address will be provided in your "Ready for Pickup" email notification.